General Terms and Conditions (GTC) - Volt Masters Kft.
Effective: from 18 July 2025 until revoked.

1. Details of the Service Provider (Contractor)
Name: Volt Masters Korlátolt Felelősségű Társaság

Abbreviated name: Volt Masters Ltd.

Location: 1096 Budapest Fantom utca 10

Company registration number: 01-09-123456 (Metropolitan Court of Budapest)

Tax number: 12345678-2-41

Representative:Jakab Kiss, Managing Director

E-mail: info@voltmasters.hu

Phone number: +36 1 555 1234

Website: www.voltmasters.hu

2. General provisions and subject matter of the contract
2.1.These General Terms and Conditions (hereinafter referred to as "GTC") regulate the terms and conditions of the use of the electrical installation, building electrical maintenance, repair and construction services (hereinafter referred to as "Service") provided by Volt Masters Ltd.

2.2 By ordering the service or by accepting the quotation, the Customer (hereinafter referred to as the Customer) acknowledges that he/she has read and understood the contents of these GTC and accepts them as binding.

2.3 In matters not covered by these GTC, the relevant provisions of Act V of 2013 on the Civil Code (Civil Code) and Act CLV of 1997 on Consumer Protection shall apply.

3. Conclusion of the contract: Quotation and order
3.1 Request for Quotation: the Customer may request a quotation for the required Services by telephone, e-mail or via the Contractor's website, specifying the nature and location of the work.

3.2.Site survey: for more complex works, the Contractor may carry out a preliminary site survey, with or without charge (which he will inform in advance), in order to provide an accurate quotation.

3.3.Price quotation: the Contractor shall prepare a written quotation based on the information provided or the survey, including a detailed description of the work, the expected cost of materials, the price of the work and the completion date. The quotation is valid for 15 days from the date of issue.

3.4.Order: the contract is concluded upon the written acceptance (by e-mail) of the quotation by the Customer and its confirmation by the Contractor. The order must include the name, address, contact details and tax number (if any) of the Customer.

4. Rights and obligations of the Parties
4.1 The obligations of the Contractor:
* Perform the Service in a professional manner and in compliance with the relevant professional and safety standards.
* Informing the Client of the progress of the work and the need for any unforeseen additional or additional work and its cost.
* Keeping the work area clean and handing over the work after completion.
* Provision of documentation (invoice, certificate of completion) of the materials purchased and the work carried out.

4.2. Obligations of the Customer:
* Providing access to the work site for the Contractor at the agreed times.
* Maintaining the work area in a safe and workable condition.
* Provision of the necessary utilities (water, electricity).
* Acceptance of the work performed and payment of the purchase price on time.
* Provide accurate and real-time information on the status of the existing electrical network.

5. Remuneration and payment conditions
5.1 The fee for the Service is the amount set out in the accepted quotation. Deviations from this shall only be possible by mutual agreement of the parties in the case of additional work as referred to in Clause 3.

5.2 The Contractor shall be entitled to claim an advance payment, which shall normally be 100% of the cost of materials and 30-50% of the cost of labour. Payment of the advance is a condition for commencement of work.

5.3 The final invoice shall be issued after the work has been fully completed and accepted by the Customer (signing of the certificate of completion).

5.4. Payment methods: bank transfer or cash.

5.5 In the event of late payment, the Contractor shall be entitled to interest on arrears in accordance with the Civil Code. In the event of non-payment, the Contractor may take legal action.

6. Completion and take-over
6.1 The Contractor shall complete the Work within the time specified in the quotation. The deadline may be modified for reasons of force majeure or for reasons attributable to the Customer.

6.2 Following the completion of the Service, the Parties shall jointly inspect the work performed. A report (certificate of completion) shall be drawn up and signed by the Parties. The Customer shall not be entitled to claim later for obvious defects not mentioned herein.

7. Warranty, guarantee
7.1 The Contractor shall be liable for defective performance under the Civil Code. The Customer shall notify the Contractor of the defect in writing within the shortest possible period of time from the discovery of the defect.

7.2 The Contractor shall provide a warranty (guarantee) for the installation work carried out by it to the extent specified by law, the duration of which shall be calculated from the date of acceptance of the handover.

7.3 The warranty provided by the manufacturer shall apply to the materials and parts installed, which the Contractor shall pass on to the Customer.

7.4 The warranty does not cover defects resulting from improper use, accidental damage or intervention by a third party other than the Contractor.

8. Withdrawal, termination
8.1 The Customer (if he/she is a consumer) may withdraw from the contract within 14 days from the conclusion of the contract without giving any reason, if the provision of the service has not yet started. If, at the request of the Customer, the Contractor has commenced work before the expiry of the 14-day period, the Customer shall be entitled to terminate the contract and shall be liable to pay the proportionate remuneration for the work carried out by the Contractor up to that time.

8.2 The Contractor shall be entitled to withdraw from the contract with immediate effect if the Customer fails to fulfil its obligation to pay the advance payment or if it obstructs the work and does not cease to do so despite being requested to do so.

9. Complaints handling and disputes
9.1 The Customer may submit any complaints regarding the Service in writing to the Contractor at the contact details provided in clause 1. The Contractor shall investigate the complaint and respond in writing within 30 days.

9.2 If the complaint is rejected, the Customer, who is a consumer, may apply to the Conciliation Board or the Consumer Protection Authority competent in his/her place of residence.

9.3 The Parties shall attempt to settle their disputes primarily by amicable means. If this fails, they shall submit to the jurisdiction of the Hungarian courts.

10. Data protection
The Contractor shall process the Customer's personal data in accordance with the provisions of the GDPR and the Act on the Right to Information Self-Determination. The detailed rules are set out in the Privacy Policy available on the Contractor's website.

11. Final provisions
These GTC are effective from the date indicated above. The Contractor reserves the right to unilaterally amend the GTC, which it will inform the Customers of via its website. Contracts already concluded shall be governed by the provisions of the GTC in force at the time of the order.